Terms & Conditions - Epower Online Marketing | Website Design, SEO & Web Hosting Malaysia

Welcome to Epower Online Marketing (“Epower”, “we”, “us”, or “our”).

These Terms & Conditions (“Terms”) govern your access to and use of the Epower Online Marketing website at https://epoweronlinemarketing.com/ and the products and services provided by Epower.

By accessing our website, requesting a quotation, purchasing a service, making payment, or engaging Epower for any service, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, please do not use our website or engage our services.

1. Our Services

Epower Online Marketing provides digital and online business solutions, which may include:

Website design and development
Website hosting
Domain-related services
Website maintenance and technical support
Website migration
Search Engine Optimization (SEO)
Google Business Profile services
Website security and SSL-related services
WordPress solutions
Website performance optimization
AI chatbot solutions
AI-powered content and auto-blog services
Online booking systems
Sales funnel and lead-generation systems
Digital marketing and advertising services
Consultation and other related digital services

The specific services, features, deliverables, pricing and service period applicable to a client will be stated in the relevant quotation, invoice, proposal, package description or service agreement.

2. Quotations and Pricing

All prices displayed on our website are subject to change without prior notice.

A quotation or proposal provided by Epower is valid only for the period stated in that quotation. If no validity period is stated, Epower may revise the quotation at any time before payment or written acceptance.

Additional charges may apply where the client requests:

Additional pages or functions
Additional revisions
Custom programming
Third-party software or licences
Premium plugins, themes or services
Additional hosting resources
Additional content or design work
Additional advertising or marketing services
Work outside the original scope of the project

Any additional work will normally be quoted separately before the work is undertaken.

3. Payment

Unless otherwise agreed in writing, payment must be made according to the payment terms stated in the quotation or invoice.

For project-based services, Epower may require an upfront payment or deposit before work begins.

Work may commence only after the required payment has been received and cleared.

For recurring services such as hosting, maintenance, SEO, subscriptions or other ongoing services, payment must be made by the applicable renewal or billing date.

Epower reserves the right to suspend services where payment is overdue.

4. Website Development

For website design and development projects, the client is responsible for providing accurate information, content, images, logos, product information and other materials required for the project.

Project completion time depends on factors including:

Scope and complexity
Client response time
Availability of content and materials
Approval of designs
Third-party services
Payment gateway or other integration requirements
Technical issues outside Epower’s control

Any estimated completion date is an estimate and not a guaranteed delivery date unless expressly agreed in writing.

Delays caused by the client’s failure to provide information, approvals, access or payment may result in a corresponding extension of the project timeline.

5. Client Content and Materials

The client warrants that all content, images, videos, logos, trademarks, documents and other materials supplied to Epower may legally be used for the intended website or marketing purpose.

The client remains responsible for obtaining any necessary copyright, trademark, model-release, image or other permissions.

Epower is not responsible for claims arising from materials supplied by the client.

6. Revisions and Changes

The number of revisions included in a project will depend on the quotation or package purchased.

Requests that materially change the original project scope may be treated as additional work and may incur additional charges.

Examples include:

Changing the website structure after approval
Adding new pages
Adding new functionality
Changing the original design direction
Adding new integrations
Rebuilding completed sections

Epower may require written approval of additional charges before proceeding.

7. Website Hosting

Where Epower provides hosting services, hosting is provided subject to the applicable hosting package and resource limitations.

Epower will make reasonable efforts to maintain the availability, performance and security of the hosting environment.

However, Epower does not guarantee uninterrupted service or that a website will always be free from:

Downtime
Server interruptions
Cyberattacks
Malware
Hardware failure
Software failure
Internet outages
Third-party service interruptions
Events outside our reasonable control

Where appropriate, Epower may temporarily suspend hosting or related services for maintenance, security, technical reasons or non-payment.

8. Domain Names

Where Epower assists with domain registration or renewal, domain names remain subject to the rules and policies of the applicable domain registrar or registry.

Epower is not responsible for loss of a domain resulting from:

Failure to provide accurate registration information
Failure to provide renewal instructions
Non-payment of renewal fees
Registrar or registry policies
Suspension or cancellation by the relevant authority
Client actions or omissions

Clients are responsible for ensuring that their domain registration information remains accurate.

9. SEO Services

SEO services are intended to improve a website’s search visibility and organic traffic through appropriate optimization strategies.

However, Epower does not guarantee specific Google rankings, traffic levels, leads, sales or revenue.

Search engine algorithms, policies, competitors and other external factors can affect search results.

SEO results may take time and can vary depending on the website, industry, competition, content, technical condition and search engine changes.

10. Google Business Profile and Third-Party Platforms

Where Epower provides services involving Google, social media platforms, advertising platforms, hosting providers, payment gateways, plugins or other third-party services, those services remain subject to the relevant third party’s terms and policies.

Epower does not control third-party platforms and cannot guarantee:

Approval of an account
Continued availability of a third-party service
Search rankings
Advertising approval
Account suspension or reinstatement
Changes to third-party algorithms or policies

11. AI, Automation and Auto-Blog Services

Where Epower provides AI-generated content, AI chatbot, automation or auto-blog services, the client understands that artificial intelligence may occasionally produce inaccurate, incomplete or unsuitable information.

AI-generated content should be reviewed before being relied upon for important legal, financial, medical, technical or business decisions.

Epower does not guarantee that AI-generated content will be completely accurate, unique, error-free or suitable for every purpose.

The client remains responsible for reviewing and approving content published on their website.

12. Advertising and Marketing Services

Where Epower provides digital advertising or marketing services, advertising fees paid to platforms such as Meta, Google or other advertising networks are separate from Epower’s service fees unless expressly stated otherwise.

Epower does not guarantee a particular number of:

Leads
Enquiries
Sales
Customers
Clicks
Impressions
Advertising return on investment

Marketing performance can be affected by many factors outside Epower’s control, including market conditions, competition, pricing, offer quality, website conversion rates, customer behaviour and advertising platform policies.

13. Intellectual Property

Unless otherwise agreed in writing:

Epower retains ownership of its pre-existing systems, templates, frameworks, processes, tools, code libraries and proprietary materials.
The client retains ownership of content and materials supplied by the client.
Upon full payment, the client will receive the agreed rights to use the final deliverables specifically created for the client, subject to any third-party licences.
Third-party software, plugins, themes, fonts, images, stock materials and other licensed resources remain subject to their respective licence terms.

The client may not copy, resell, reproduce or distribute Epower’s proprietary systems, templates, frameworks or materials without written permission.

14. Third-Party Software and Services

Websites and digital systems may depend on third-party software, plugins, themes, APIs, hosting providers or other services.

Epower is not responsible for changes, discontinuation, incompatibility, price increases, security vulnerabilities or failures caused by third-party products or services.

Where a third-party licence or subscription is required, the applicable cost may be payable by the client.

15. Backups

Clients are responsible for maintaining copies of important business information and website content unless a specific backup service has been purchased from Epower.

Where backups are provided as part of a service, backups are intended as a recovery measure and should not be considered an absolute guarantee against data loss.

16. Website Security

Epower may provide security measures such as SSL, malware protection, security monitoring, updates or other security services depending on the package purchased.

No security system can guarantee complete protection against hacking, malware, data breaches or other cyber threats.

Clients are responsible for maintaining secure passwords and providing access only to authorized individuals.

17. Suspension or Termination

Epower may suspend or terminate a service where:

Payment is overdue
The client breaches these Terms
The service is being used for unlawful purposes
The website contains prohibited or harmful material
The service creates a security risk
The client engages in abusive or threatening behaviour
Continued service would violate applicable law or third-party policies

Where appropriate, Epower may provide notice before suspension or termination.

Termination does not automatically remove any outstanding payment obligations.

18. Refunds and Cancellation

Refund and cancellation terms will depend on the service purchased and the applicable quotation, invoice or service agreement.

Because certain services involve work, resources, licences or third-party costs that may be incurred immediately, payments may be non-refundable once work has commenced or third-party costs have been committed, except where otherwise required by applicable law.

Any refund request should be submitted to Epower in writing.

19. Acceptable Use

You agree not to use Epower’s services to create, host, publish, distribute or promote material that:

Violates applicable laws
Infringes intellectual property rights
Contains fraudulent or deceptive information
Facilitates illegal activities
Distributes malware or malicious software
Attempts unauthorized access to systems
Harasses or threatens others
Contains content that creates a significant security or legal risk

Epower reserves the right to investigate suspected violations and take appropriate action.

20. Limitation of Liability

To the extent permitted by applicable law, Epower will not be liable for indirect, incidental, consequential, special or business losses arising from the use of our website or services, including loss of profits, revenue, customers, data or business opportunities.

Epower’s liability, where legally permitted, will be limited to the amount paid by the client for the specific service giving rise to the claim.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable Malaysian law.

21. Website Information and Disclaimer

Information published on the Epower website is provided for general informational purposes.

While we make reasonable efforts to keep information accurate and current, we do not guarantee that all information will always be complete, accurate, current or error-free.

Service descriptions, features and pricing may change from time to time.

22. External Links

Our website may contain links to websites operated by third parties.

These links are provided for convenience only.

Epower does not control and is not responsible for the content, security, privacy practices, products or services of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

23. Privacy and Personal Data

Epower may collect and process personal information when you contact us, request a quotation, purchase services, submit forms or otherwise interact with our website.

Personal information will be handled in accordance with our Privacy Policy and applicable Malaysian data protection requirements.

The Malaysian Personal Data Protection Act 2010 regulates the processing of personal data in commercial transactions.

Our Privacy Policy should be read together with these Terms.

24. Changes to These Terms

Epower may update these Terms from time to time to reflect changes to our services, business practices, technology or applicable laws.

The updated version will be published on this website with a revised “Last Updated” date.

Your continued use of the website or services after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.

25. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising in connection with these Terms or our services shall be subject to the applicable jurisdiction of the courts of Malaysia.

26. Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions will continue to remain in effect to the fullest extent permitted by law.

27. Entire Agreement

These Terms, together with any applicable quotation, proposal, invoice, service agreement and policies referenced herein, constitute the agreement between Epower and the client in relation to the relevant services.

Where there is a conflict between these Terms and a specific written agreement signed or accepted by both parties, the specific agreement will prevail to the extent of the conflict.

28. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

EpowerOnline Marketing

Website: https://epoweronlinemarketing.com/

Email: dechenlau@epoweronlinemarketing.com

Phone / WhatsApp: 6012-915-8618

Business Address: 32A, JALAN USJ 18/1B, SUBANG JAYA , 47620
SUBANG JAYA, SELANGOR.

Business Registration No.: (002240305-A)