Epower Online Marketing (“Epower”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit https://epoweronlinemarketing.com/, contact us, request a quotation, purchase our services, or otherwise interact with Epower.
This Privacy Policy should be read together with our Terms & Conditions.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Epower Online Marketing
Website: https://epoweronlinemarketing.com/
Email: dechenlau@epoweronlinemarketing.com
Phone / WhatsApp: 6012-915-8618
Business Address: 32A, JALAN USJ 18/1B, SUBANG JAYA , 47620
SUBANG JAYA, SELANGOR.
Business Registration No.: (002240305-A)
For the purposes of applicable Malaysian personal data protection laws, Epower may act as the party responsible for personal data collected through our website and business activities.
2. Personal Data We May Collect
Depending on how you interact with us, we may collect information such as:
Contact Information
- Name
- Company or business name
- Email address
- Telephone number
- WhatsApp number
- Business address
- Billing information
Business Information
When you enquire about our services, you may voluntarily provide:
- Website address
- Business information
- Business objectives
- Marketing requirements
- Advertising requirements
- Website requirements
- Project information
- Other information relevant to your enquiry
Transaction Information
When you purchase our services, we may receive information relating to:
- Services purchased
- Invoice information
- Payment status
- Transaction reference
- Subscription or renewal information
Where payment is processed through a third-party payment provider, we generally do not receive or store your full payment-card details.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate geographic information
- Date and time of visits
- Website interaction information
Communication Information
If you contact us by email, WhatsApp, telephone, website forms or other communication channels, we may retain relevant communication records to respond to your enquiry and manage our business relationship.
3. How We Collect Personal Data
We may collect personal data when you:
- Visit our website
- Submit an enquiry form
- Request a quotation
- Contact us by email
- Contact us through WhatsApp
- Contact us by telephone
- Purchase our services
- Register for an event or service
- Subscribe to communications
- Communicate with us about an existing project
- Interact with our website or online advertising
- Voluntarily provide information to us
We may also receive information from third-party platforms or service providers where you have interacted with Epower through those platforms.
4. How We Use Your Personal Data
We may use your personal data for purposes including:
- Responding to enquiries
- Preparing quotations and proposals
- Providing requested services
- Managing client accounts
- Processing payments
- Issuing invoices and receipts
- Providing customer support
- Communicating about projects
- Managing website hosting and maintenance
- Providing SEO and digital marketing services
- Providing AI chatbot and automation services
- Managing subscriptions and renewals
- Improving our website and services
- Sending service-related notifications
- Managing security and preventing fraud or abuse
- Maintaining business records
- Complying with legal and regulatory requirements
Where permitted by applicable law, we may also use your contact information for marketing communications about Epower’s services, promotions, events and related digital solutions.
You may request that we stop sending direct marketing communications.
5. Marketing Communications
From time to time, Epower may send information about:
- Website services
- Hosting
- SEO
- Digital marketing
- AI tools
- AI chatbot solutions
- Automation services
- Online marketing packages
- Promotions
- Events
- New products or services
You may opt out of marketing communications at any time by contacting us or using an available unsubscribe mechanism.
Opting out of marketing communications will not normally affect important service-related communications, such as invoices, account notifications, security notices or information relating to an active service.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.
Cookies may be used for purposes including:
- Remembering preferences
- Website functionality
- Analytics
- Website performance
- Security
- Advertising measurement
- Remarketing
- Improving user experience
Cookies may be provided by Epower or by third-party services used on our website.
You can usually control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
7. Analytics
We may use analytics services to understand how visitors use our website.
These services may collect information such as:
- Pages visited
- Time spent on pages
- Traffic sources
- Device information
- General location information
- Website interactions
Analytics information helps us understand website performance and improve our services.
Where applicable, analytics providers may process information according to their own privacy policies.
8. Advertising and Remarketing
Epower may use online advertising platforms to promote our services.
These platforms may use cookies, pixels or similar technologies to measure advertising performance and display relevant advertisements.
Depending on the advertising services we use, these may include platforms such as:
- Meta
- Other advertising or marketing platforms
Third-party platforms may process information according to their own privacy policies and terms.
You may be able to manage advertising preferences through the relevant third-party platform.
9. WhatsApp and Messaging Services
Where you contact Epower through WhatsApp or another messaging platform, information exchanged through that platform may be processed by the relevant platform provider.
We may use information received through these communication channels to:
- Respond to enquiries
- Provide customer support
- Follow up on quotations
- Manage projects
- Communicate about services
We recommend that you avoid sending highly sensitive or confidential information through ordinary messaging channels unless specifically requested and appropriate security arrangements are in place.
10. AI and Automated Services
Epower may use artificial intelligence and automation technologies in certain services, including:
- AI chatbot solutions
- Automated customer enquiries
- Content generation
- Marketing automation
- Website automation
- Lead management
- Customer communication
Where AI or automated technologies are used to process information, the information may be processed by Epower’s technology providers or third-party service providers.
We take reasonable steps to use appropriate providers and configurations, but no online system can guarantee absolute security.
Clients should avoid providing sensitive personal information to AI systems unless specifically required and appropriate safeguards are in place.
11. Website Hosting and Client Data
Where Epower provides website hosting, maintenance or technical services, we may have limited access to information stored on a client’s website or hosting environment.
Such access may be necessary to:
- Maintain the website
- Troubleshoot technical issues
- Perform updates
- Restore backups
- Resolve security issues
- Perform migrations
- Configure website services
Clients remain responsible for ensuring that information placed on their websites is collected and processed lawfully and that their own website has appropriate privacy notices and consent mechanisms where required.
12. Disclosure of Personal Data
We may disclose or provide access to personal data to selected third parties where reasonably necessary for business or service purposes.
These may include:
- Website hosting providers
- Domain registrars
- Payment processors
- Email service providers
- CRM systems
- Marketing platforms
- Analytics providers
- Advertising platforms
- AI and automation providers
- Website and software providers
- IT and security service providers
- Professional advisers
- Legal or regulatory authorities where required
We do not sell your personal data as a business asset.
Where appropriate, we seek to work with service providers that have appropriate safeguards for personal data.
13. Third-Party Services
Our website and services may integrate with or link to third-party services.
Examples may include:
- Google services
- Meta services
- Payment gateways
- Hosting providers
- Analytics services
- Email platforms
- AI platforms
- WordPress-related services
- Other software and technology providers
These third parties may process personal information independently according to their own policies.
Epower does not control the privacy practices of third-party services.
We recommend reviewing the privacy policies of third-party services before providing personal information through those platforms.
14. International Data Transfers
Some of our technology providers or service providers may process or store information outside Malaysia.
Where personal data is transferred to another country, Epower will take reasonable steps to handle the information in accordance with applicable privacy and data protection requirements.
International transfers may occur because we use cloud-based hosting, software, communication, analytics, advertising or AI services.
15. How We Protect Personal Data
Epower takes reasonable administrative, technical and organizational measures to protect personal data against unauthorized access, misuse, alteration, disclosure or loss.
Depending on the service, security measures may include:
- Secure website connections
- SSL/TLS encryption
- Access controls
- Password protection
- Security monitoring
- Software updates
- Malware protection
- Backup procedures
- Restricted administrative access
However, no website, server, network or electronic transmission can be guaranteed to be completely secure.
16. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing services
- Maintaining business records
- Handling customer support
- Managing accounting and payment records
- Resolving disputes
- Meeting legal or regulatory obligations
- Protecting our legitimate business interests
When personal data is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal and business requirements.
17. Your Rights
Subject to applicable Malaysian law, you may have rights relating to your personal data, including rights to:
- Be informed about the processing of your personal data
- Request access to personal data held about you
- Request correction of inaccurate or incomplete personal data
- Withdraw consent where processing is based on consent
- Request that direct marketing communications stop
- Make an enquiry or complaint regarding our handling of your personal data
Requests may be subject to applicable legal requirements and reasonable verification procedures.
18. Requesting Access or Correction
If you wish to request access to or correction of your personal data, please contact us using the contact details provided below.
To protect your privacy and prevent unauthorized disclosure, we may need to verify your identity before processing certain requests.
We may also be required to retain certain information where required by law or for legitimate business purposes.
19. Children’s Privacy
Our website and services are primarily intended for businesses and adults.
We do not knowingly seek to collect personal data from children for marketing purposes.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can assess and take appropriate action.
20. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of websites that we do not operate.
We recommend reviewing the privacy policy of any third-party website you visit.
21. Changes to This Privacy Policy
Epower may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Technology
- Business practices
- Third-party providers
- Applicable laws or regulations
The latest version will be published on this page with an updated “Last Updated” date.
We encourage you to review this page periodically.
22. Complaints and Questions
If you have questions, concerns or complaints about how we handle your personal data, please contact:
EpowerOnline Marketing
Email: dechenlau@epoweronlinemarketing.com
Phone / WhatsApp: 60129158618
Business Address: 32A, JALAN USJ 18/1B, SUBANG JAYA , 47620
SUBANG JAYA, SELANGOR
Business Registration No.:(002240305-A)
We will review reasonable privacy enquiries and take appropriate steps to address concerns.
23. Applicable Law
This Privacy Policy shall be governed by the laws of Malaysia.
Where applicable, the processing of personal data by Epower is intended to comply with the requirements of the Personal Data Protection Act 2010 (Act 709) and other applicable Malaysian laws and regulations.
24. Acceptance
By using our website, submitting information to Epower or engaging our services, you acknowledge that you have read this Privacy Policy and understand how your personal data may be collected and processed as described above.
© 2026 Epower Online Marketing. All Rights Reserved.